Easy Reci Support · 易煮支援

Help with the Easy Reci app for iPhone.

Questions, bugs or account requests · 查詢、問題回報或帳戶要求

support@easyreci.com

We aim to reply within two working days. 我們會盡量於兩個工作天內回覆。

Recipes and deals · 食譜與特價

When do new recipes appear?

Every morning at about 6:00 am Hong Kong time, Easy Reci checks today's supermarket discounts and publishes ten new recipes built from them.

每朝約香港時間早上 6 時,易煮會檢查當日超市特價,並推出十個新食譜。

Why is a price in the app different from the shop?

Prices and offers come from supermarkets' public websites and can change during the day, or differ between online and in-store. Each discounted item links to its product page, and offers that have ended are marked or hidden. Always check the price at the shop before you buy.

價錢及優惠取自超市公開網站,可能於當日內改變,網上與門市亦可能不同。購買前請以店舖價錢為準。

How is "price per meal" worked out?

From today's discounted prices for the amount of each ingredient a serving uses, plus typical prices for everyday basics such as rice, soy sauce and oil. It's an estimate, not a receipt.

根據每份所需份量及當日特價計算,並加上米、豉油、油等日常材料的一般價錢,僅供參考。

Your kitchen · 我的廚房

Some recipes need an oven. I don't have one.

Open Settings → My kitchen and switch off the tools you don't have. Recipes are marked with the tools they need, and the filter can hide recipes that need tools you don't own.

前往「設定 → 我的廚房」關閉你沒有的廚具,食譜會標明所需廚具,亦可用篩選隱藏。

AI Cook · AI 煮食

What's the difference between on-device and cloud?

On supported iPhones, on-device recipes are made privately on your phone with Apple Intelligence, for free. Cloud recipes are made by Google Gemini; free accounts get a monthly allowance and Easy Reci Pro is unlimited. Please don't type personal information into recipe requests.

支援的 iPhone 可用 Apple Intelligence 於裝置上免費生成。雲端食譜由 Google Gemini 生成,免費帳戶每月有額度,Pro 無限使用。請勿於要求中輸入個人資料。

Subscription · 訂閱

How do I cancel or manage Easy Reci Pro?

Subscriptions are handled by Apple. On your iPhone open Settings → your name → Subscriptions, choose Easy Reci, and cancel at least 24 hours before it renews.

訂閱由 Apple 處理:前往 iPhone「設定 → 你的名稱 → 訂閱項目」選擇易煮,並於續期前最少 24 小時取消。

I bought Pro on another device.

Sign in with the same account, then tap Restore purchases on the Pro screen.

以同一帳戶登入,然後於 Pro 頁面按「恢復購買」。

Account and privacy · 帳戶與私隱

How do I delete my account?

In the app, open Settings and choose delete account. This removes your account, favourites, preferences and device security key. See the Privacy Policy for details.

於 app 內「設定」刪除帳戶,會移除帳戶、收藏、偏好及裝置安全金鑰。詳情請參閱私隱政策。